About Us

 

Grant Fidelity is incorporated as Kitex Ltd. in the province of Alberta, Canada since 2006.  Our headoffice and main administration is in Calgary, Alberta, Canada.  We provide products and services to consumers in both Canada and USA through warehousing facilities in both countries plus China. 

“High End, Not High Priced”.  No matter if you are an savvy or budding audiophile or just a music lover, Grant Fidelity can find you a solution to improve your music listening experience that fits your budget. We offer high quality "Made-in-China" and mostly "Designed-by-China" high fidelity audio products. From time to time, our products also come with "Improvements for North American market" that we request the manufacturers to add on. These products are often sold under the 'Grant Fidelity' private label. 

About the Chinese audio industry: 

China has been manufacturing high end audio since 1991, by a group of small companies run by audiophiles with strong engineering background and ongoing quest for better sound and music appreciation. In the first decade, Chinese audio industry mostly operated behind the scene of international high end audio players by providing OEM (original equipment manufacturing) and ODM (original design manufacturing) services without promoting their own brands. Over the past 18 years, weak Chinese Hi-Fi companies have been weeded out by competition and only the strong and innovative ones with high standard business ethics remain to today. These strong players include Jungson, Shengya, Opera, Cayin and Xindak etc, to name a few. Some of these companies have successfully promoted their products under their own brand, such as Cayin; while others have been equally successful under OEM brands, such as Shengya. 

Grant Fidelity represents the best Chinese audio: 

Grant Fidelity only works with the best from China. We currently represent 3 out of the 5 major Chinese audio brands - Jungson, Shengya and Opera-Consonance to resell their products in North America directly to consumers. 

  • Jungson makes China's best Class A audio, including tube and solid state.
  • Shengya makes China's best Hybrid high fidelity audio - tube and solid state in one.
  • Opera-Consonance makes China's best analog products including turntable and tonearms - no one else in China even comes close to Opera's quality in analog products, period. 

Grant Fidelity also source products from other factories such as Yaqin which is smaller but have been producing solid quality products for over 15 years - these products are sold under Grant Fidelity private label. 

Grant Fidelity have visited all our Chinese partners more than once in person in the past few years and will continue visiting them every year to strength our relationship and improve product quality to meet North American customers' needs. 

Please feel free to visit our picture gallery and Chinese Hi-Fi News section, take a virtual tour with us to the Chinese Hi-Fi factories. All of these factories are operating in the highest standard that achievable under Chinese overall economic condition, without using slave or child labors, and with environmental concerns in mind throughout the production process plus offering young ambitious Chinese employees an opportunity to grow their carrer in high fidelity audio .

All products represented and distributed by Grant Fidelity have been screened by Grant Fidelity for sonic performance, quality consistency and aesthetics so they not only sound great, but also absolutely gorgerous to be placed at home with high Wife-Appreciation-Factor (WAF).

Most importantly, all of these products are within your financial reach without breaking your bank, even a tough economy. 

Grant Fidelity adds unquestionable value to consumers in North America: 

The most commonly asked question by potential customers to us is: Does Grant Fidelity simply rebrand some Chinese products? What other values does Grant Fidelity add to the consumers in North America?

Grant Fidelity exists to provide value to consumers by becoming your most reliable source of purchasing Chinese Hi-Fi (aka Chi-Fi). We take all the tedious logistics work out of your purchasing experience - source great products and send them right to your door for you to enjoy. We navigate the complex Chinese customs system, make ocean and air shipping arrangements with logistics professionals and deal with North American customs authorities to safely and economically bring quality products to consumers at the most reasonable price. You as a consumer get to enjoy some of the world's finest high fidelity audio made in Asia at your home in North America, just as if you are purchsing "Made-in-North America" products. 

Grant Fidelity minimize your risk in purchasing "Made-in-China" Hi-Fi products.  You don't need to worry about that you may get a 'lemon' from an unauthorized seller and being left on your own without any warranty or future parts supply. We have personally auditioned and hand-picked everything we sell and we provide warranty right in North America through our audio repair partners. 

Things you must be aware of about Unauthorized Online Sellers of Chinese audio: 

With the popularity of Internet and forums, we have seen many Chinese audio products that are sold online by unknown sellers, most even unknown to the manufacturers, at even lower than wholesale price. A few things about such sellers: 

1) If the manufacturer doesn't acknowledge them as authorized resellers, whatever they sell will not be covered by manufacturer's warranty, even if they claim there is warranty. We have discovered that some online sellers erase the original serial number, selling 220V into 240V market, and modify 220V to 110V by uncertified personnel. If you happen to have purchased one of these products, not only they are unsafe to operate, you will not be able to get authentic parts for future repairs. eBay sellers will be off the hook after 45 days feedback time frame - you will have nowhere to recover your losses in that situation. 

2) There is tremendous difficulty for Chinese audio manufacturers to provide direct warranty services to their overseas customers out of China, so manufacturer's warranty will always need to be carried out by authorized resellers. Before you buy from an online reseller, always ask yourself: Will the seller honor the warranty they claim to provide when the manufacturers have declared not to back them up? 

3) If the price online sellers are offering is too low compared to typical audio retail price you see at your local stores or reputable online resellers, chances are it's too good to be true. Someone at somewhere has or will cut corners to get to such low prices - most likely it is product and service quality that will suffer. This is your greatest risk in purchasing online. Before you open your wallet, ask yourself: Am I Ok for suffering from financial losses from a purchase purely based on low price? 

4) Have you counted in shipping charges demanded by online sellers? The shipping charges you need consider is not just the first round of shipping the product from China to you; you should consider how much it may cost you to ship it back to the seller for service if you have to. In most of these cases, you will never see your gear again. If your seller tells you that they can mark it as 'gift' with low customs value to ship to you, you are exposed to extremely high risk if the item ends up being damaged or lost in transit. You cannot claim for the full purchase value because it was declared as a very low value item when it was shipped. You will also have to pay all the import brokerage fees which add up very fast. 

So why bother to buy from unauthorized reseller for a possible lemon, without warranty, and paying high shipping charges, while you can from the manufacturer's authorized resellers? 

Grant Fidelity is the expert in taking care of all the above concerns for you if you are looking to purchase a high quality 'Made-in-China' audio product. Our list of products with outstanding performance is growing longer and longer every month, because of the great trust we have earned from our North American customers who constantly ask for more high quality Chinese audio products, and the Chinese manufacturers who are making better and better products every year. 

We also work closely with Chinese manufactures in the development of new products and improving on existing products whenever opportunity presents. You will see that products from Grant Fidelity come with more user-friendly features with North American listening needs in mind. 

If you have any questions about Grant Fidelity or the product we sell, please don't hesitate to contact us. We are just an email or a phone call away.

Happy Listening. 

Your Grant Fidelity Team 

 

 

Comments

"new meaning of customer service"

 Received by email from customer Brent T. 

"Rachel .. you give new meaning to the words, customer service!  

 
Since I am a solid state kind of guy, and have been for over 15 years now,
using tubes is something completely new to me.  But, if there is anybody
that could lead me in to "this brave new (old) world in audio", it would be
you and Grant Fidelity.
 
You and Ian run the most dedicated, friendly, knowledgeable, and customer
service oriented audio business I have ever known.  And I have known a lot
over all that time.
 
At the moment, I am just getting back into my music, after a long absence.
So, the ratio is about 90% home theater/multichannel vs. 10% two-channel
stereo.  But, I intend to change all of that in the future with much more time
devoted to two-channel stereo.
 
So, the idea that tubes can be highly addictive is intriguing to me, Rachel.
 
I'm so glad that I discovered Grant Fidelity!  You folks are an inspiration to
the entire audio industry!
 
Thank you,
 
Brent T"

thanks Rachel

I highly recomand Grant Fidelity not only for the quality and pricing of their products ( I bought the MPF-120 power conditioner and the B-283 tube buffer, both are a great addition to my system) but, also, the quality of its services. There was a problem with one unit, this was adressed promptly (Thanks Rachel) and the unit replaced. Buying on the internet can be a daunting experience, not with Grant Fidelity.

Again thank you, with all my gratitude.

Claude Trunzler, California.

A pleasure to deal with Ian and Rachel

I would like to express my gratitude to Ian and Rachel for excellent communication and readiness to address client's problems. I ordered a pair of TJ Full Music 300b SE to be delivered to my place in Moscow, Russia. The deal went smoothly and my tubes were handled over to FedEx for shipment. For some reason FedEx decided to return the parcel after 2-3 days of delivery with a strange explanation that the tube value was higher than permitted by Russian customs. I was immediately offered a refund by Rachel. Nice move. But I wanted to test TJ SE tubes finally and asked to make another shipment with TNT Express. Rachel spent her time in contacting TNT and arranged quick shipment for the 2nd time. TNT was good and the tubes arrived safely. I am very pleased that Grant Fidelity folks communicate with their clients in effective way and always ready to help.

Good job and thank you!

Kirill, Moscow, Russia     

Ian and Rachel are great people to deal with !!!

I purchased an integrated amp about 5 days prior Christmas 2008. Ian and Rachel promptly answered the questions I had prior to purchase. Due to holidays, poor weather and UPS (gotta love them), shipping was taking a long time. Rachel was on the ball at every step - coordinating with their dealer in Seattle. She went above and beyond the normal customer service you receive in this day and age even throwing in some extra tubes for the issues well beyond her control. I received my amp today. It was packed extremely well. I took my time and set it up and double checked the output tube bias. It sounds amazing. Head and shoulders above my mid-level solid state and better than my vintage Marantz 2270. I need to break it in with my current system and will provide my review in the near future. There was another issue unrelated to Grant or their product that was well outside of their control - I can tell you that Rachel and Ian went above and beyond. You just do not get customer service like this in this day and age. There may be a few companies selling similiar products but I doubt any can compete with Grant Fidelity.

Thank you for your support.

Tony Hanback
Jacksonville, Florida

GF has been incredible

I would like to thank Ian for the technical help (I had a ground loop issue) the whole experience at GF has been incredible (thank you Rachel) from sales to setup. It is time to sit down, crank up the volume and feel the grin getting bigger and bigger.

Thank you all at GF.
http://grantfidelity.com/forum/viewtopic.php?t=258

 

It's nice to be treated with respect to my knowledge

After talking with tech. department for some time we found an impass as to what the problem was.
They did not treat me like an idiot as some tech. people do and after exhausting all normal problems as to cords and inputs , they were more than glad to take it back for exchange because of my impatients reguarding repairs which would have been no problem either for them.
It's nice to be treated with respect to my knowledge of this area.
just another post from a very happy customer!!
http://grantfidelity.com/forum/viewtopic.php?t=27

 

Ian was extremely helpful and responsive in helping me

My only glitch has been running the amp at my house that I get some low level high pitched sound which may be connected to my bi-amp setup. Ian was extremely helpful and responsive in helping me troubleshoot and suggest possible solutions. We have since tested the amp and still found it to run dead quiet.

Thanks for the help Ian and for an affordable excellent sounding tube amp!

http://grantfidelity.com/forum/viewtopic.php?t=177

I'm new to tube gear

I recently purchased an A-534 integrated from Ian, the whole experience couldn't be better. I'm new to tube gear and Ian and Rachel have been very helpful to answer my questions. The amp looks nice and it makes my Totem Mani-2 sing!

http://grantfidelity.com/forum/viewtopic.php?t=256

Ian has been great to deal with

Ian has been great to deal with. From letting me into his home and showing me his present lineup & future projects, I can tell you he has great confidence in his products and is an incredibly nice person to deal with.

http://grantfidelity.com/forum/viewtopic.php?t=181

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