Grant Fidelity sells products throughout North America. We use reputable repair services in various locations on as needed basis in North America to service our customers within warranty and outside of warranty.
Below is a list of repair services that are recommended on audio forums or by our customers from their past dealings. For services under warranty, Grant Fidelity reserves the right to use repair service of our choice within USA and Canada. For services outside of warranty, customers will have the flexibility in choosing any repair center as you wish.
Here is a thread on AudioKarma.org about reputable repair centers in the USA - provided by forum members:
If you know a high end audio repair center in USA who offers great service and great price, please feel free to recommend to us!
Lawrence Poon - (not store front, tube amplifier only, by appointment only)
The Radio Guy (not a store front - service only - tube amps only)
Bestech Electronics Service (store front - solid state equipment only)
AudIYo Inc. - great resource for DIY!
Centek Electronics Repair
Sam Audio Labs
Cora Repair Service Center
MG Sound (not a store front, speaker repair only)
To find more repair centers in Canada near you, visit this thread on Canuck Audio Mart:
Out-of-Warranty Service by Grant Fidelity
For products bearing Grant Fidelity brand:
If you own a used piece of equipment bearing Grant Fidelity brand, you do not need to obtain previous ownership information or purchase record to prove its importation from China to North America is legit. Grant Fidelity provide all out-of-warranty service to products bearing Grant Fidelity brand throughout the entire equipment life.
For products bearing manufacturer's brand, not Grant Fidelity brand:
If you are the original owner, please send in a copy of your purchase receipt (Paypal payment receipt or credit card payment receipt or bill of sale showing the authorized distributor/dealer's name) when you contact Grant Fidelity for service.
If you purchased a used unit from a previous Grant Fidelity customer, please contact the previous owner to obtain his/her name or email address used for placing order with Grant Fidelity. We will be able to retrieve the previous sales record to confirm the history of the unit and provide service to you as a 2nd owner.
Due to large amount of grey market import from online unauthorized vendors in Asia, Grant Fidelity cannot provide service to an equipment owner if you unfortunately cannot establish the fact that your used equipment was indeed originally purchased from authorized distributor and imported to North America legitimately. This is unfortunate but Grant Fidelity have no resources to service such needs or cater to such pleas to help. Grey market importation greatly damage authorized reseller's investment in marketing the brand so we will not support such importation by providing services to the first or the later owners.
Nowadays used high fidelity audio transactions are mostly happen online through e-commerce sites so you should have either an online payment record to the seller showing their name and address, or a personal pick up cash transaction that allows you to contact the seller again to obtain the unit's history.
If you are considering to purchase a piece of used Chinese equipment, please remember to ask for the previous purchase receipt (black out the price is fine) before you conclude the transaction in order to protect your own interest. If such written information is not available, be sure to negotiate the price on the equipment so that it will cover any potential extra cost you may have to incur when you try to repair the item during your ownership. A grey market imported item will not bear manufacturer warranty, nor will receive any technical support or service from manufacturer's current authorized distributor/reseller under ANY circumstance. PLEASE DO NOT CONTACT US IF YOUR SITUATION FALLS INTO THIS CATEGORY. IT'S UNFORTUNATELY BUT WE ARE NOT ABLE TO HELP.
Thank you for your understanding.