Service, Warranty Repair and Mods

Grant Fidelity warranty and service repairs outside the Calgary area is handled by Planet_10 in Victoria, BC. For Calgary area related warranty service please contact Grant Fidelity directly.

Planet_10 Enterprises Limited
912 Finlayson Arm Road
Victoria, BC V9B 6E6
Canada

250-386-7313

dave@planet10-hifi.com

  • Note that your product must have been purchased form an authorized retailer in North America and you require dated proof of purchase from the same for warranty service.
  • Please read the Tube Setup and Maintenance instructions in the menu on the left. Most problems are tube related and can be easily solved by the end-user.
  • For tube warranty, contact Grant Fidelity directly.
  • For 'out of warranty' service, you want to talk to Dave at Planet_10, he is by nature a tweeker and while your product is being repaired he will have various suggestions for squeezing the last ounce of performance out of your Grant Fidelity product or can modify it to suit your system or needs.
  • You need to pay for insured shipping to our service centres. If there is a warrantable problem, Grant Fidelity will pay for return shipping. Please keep your product packaging.

Technical support for repair professionals is available thru Planet_10.

Enjoy your music,

Ian